To navigate the Citizen Access online film permit application for the Planning Division, please follow the steps below:
1. Login to Citizen Access. If you haven't already, please create a user account. We have a HELP page on the right-hand side of the website titled, "Registering a User Account", if you need assistance with creating a user account.
2. Once you are logged into Citizen Access, click on the Planning tab, which will be highlighted in blue as shown below:
3. In the Planning tab, click on the "Create an Application" hyperlink located in the blue bar.
4. You will see the General Disclaimer page. Once you have read the County's terms and agreements, click on the checkbox next to the text, "I have read and accepted the above terms" and click Continue Application.
5. The first step of the online application form requests contact information. For each section (i.e. Applicant, Production Company, and Location Manager), you can either add the contact information associated to your Citizen Access account by clicking on Select from Account, or you can manually type in the contact information by clicking on Add New.
When you select Add New, a separate window will appear. Fill-out all of the fields with red asterisks and click Continue to go back to the Step 1: Contact Information page.
Once you have completed filling out all three sections in Step 1, click Continue Application.
6. The second step of the online application requests information on the proposed film activities and the filming locations. Fill out all of the fields with red asterisks. Please note that some of the fields are dynamic. Depending on your responses to the required questions, other fields may be required or will be greyed out.
Example: When you select "Yes" in the Animal Services Department section, the fields below it are required.
Example: If you select "No" in the Animal Services Department section, the other fields are greyed out so that you don't fill them out.
Once you have filled out all of the required fields, click Continue Application.
7. The next step of the application requests information about the film schedule. Fill-out all of the fields with red asterisks and click Submit to add the information into the table.
To add another entry to the table, click Add a Row. You can copy information from the previous row in the table by clicking on the Copy Info checkbox, as shown below.
To edit an entry in the table, check the box next to the entry that you want to edit in the table and click Edit Selected. Or, you can click on the Actions hyperlink in the row that you want to edit and click Edit.
To delete an entry in the table, check the box next to the entry that you want to delete in the table and click Delete Selected. Or, you can click on the Actions hyperlink in the row that you want to delete and click Delete.
Once you have completed the table, click Continue Application.
8. The third step of the application is to upload all required documentation. To upload a document, click the Add button.
Select the document from your computer and click Open. The file upload status must show 100%, as shown below, and you must fill-out the Type and Description fields. Once the information has been filled out, click Save.
Repeat the abovementioned process until you have uploaded all of the required documents. Once all of the required documents have been uploaded in Citizen Access, click Continue Application.
9. Next, you will see the confirmation page where you can review the information that you provided. If you need to revise any of the information, click the Edit button next to the appropriate section that needs to be revised.
At the bottom of the review page, please review the County's film permit authorization and check the box next to the text, "By checking this box, I agree to the above certification.
Once you have checked the box, click Continue Application.
10. The last step in the application process is to pay for the application review fee. Click Check Out.
11. Your application review fee will be added to your cart. If you have other permits to pay for, you can click Continue Shopping. Or, click Checkout to continue with the payment process.
You will be directed to a third-party website, Official Payments, where you will be executing your credit card payment. If you have questions about the credit card payment process, we have a HELP page on the right-hand side page titled, "Online Payment Process".
12. Once your credit card payment has been approved and processed, you will return to Citizen Access where you will receive a confirmation that your application has been submitted successfully and you will also receive your permit number.
